We commit to maintaining the features and services that have made Poloniex so familiar and relied upon by customers around the world. Circle Acquires Poloniex Cryptocurrency Exchange was last modified: Blockchain Security Services for users privacy and contact number self.

Should You Use Poloniex?

About the Tier Status: See the discussion here e. Worst support ever maybe comparable with Yobit exchange, they are at least responding. Deposit easily made within 2hrs, withdrawal not processed even after 7 days.

No response from support, total ignorance. Looks like a exit scam. I had a Support Ticked on Poloneix and 24 hours passed still no aswer yet. Evet it is shown in the History list. Will I ever trade again on Poloniex, probably not, until I see a tremendous improvement in customer service support tickets. I hope the best for you who still have issues with support tickets on Poloniex. New terms of service just came in, just one trade or withdrawal or deposit will result in accepting their terms of service, taken from new Terms Of Service I thought this was the most interesting: They are very bad news.

I just started using poloniex for a week. Monitoring around the clock. Their job is to report and block any suspicious activity before it becomes a problem. I lost a lot of coins because they did not unfreeze my account. They are still not unfreeze my account and unresponse my ticket. Now, I lost almost 50 bitcoin. So my first experience with Poloniex started off great.

Then I began to have deposit issues. Their support center is mostly non existent. Ultimately, my effective balance is zero and will most likely lose or never get my deposits. This will be third and final company out of California to rip me off from my hard earned money. I recommend that you do not use this site for anything. They will lure you in with the best prices on currencies and slowly rip you off and there will be nothing you can do about it because of their new user agreement.

Get your currencies away from these people and stay as far away from them as possible! I have sent This is the txid: For a financial service platform this much delay is unacceptable. Its obvious they are scam. Forums are full of complains. Stay away from them. We must find a way to file them to SEC and let those guys arrested!

Ticket number poloniex is such a fraud my account is not working from the last 18 days and from since then I am not able to receive any response from their side. I request all to transfer all their money from poloniex to any other crypto currency sites as soon as possible to save your money.

Looking forward for the support from poloniex. I am not alone when I say they are most likely a scam.. Once they have your funds they are keeping them.. I hv review some of the comment below that saying poloniex it is really scammer platform to trade the btcoin.. Such a Rogue web Site.

I wait almost 3 moths for the verification. Everybody wait over 2 moths. There is no support center. Nobody cares the customers. What the hell is that support. So , after three months on a ticket Polo told me my account was hacked and coins stolen. They claimed that my email was also hacked. The account hacking, email hacking and sending of my coins all took place within min of me selling my BCN at a work computer.

Either polo or my employer stole my coins. The supposed hack occurred in August. Support, I have had a ticket pending for over a week and have sent several emails with nothing in return. I am moving everything out of this exchange. Has anyone but me had their BTC stolen while using Poloniex and then got no response when desperate for help?

It took them 4 months to respond to me and the only reason they did is because I was able to locate the attorney that represents Poloniex. Of course I was told it was my fault and that they were not responsible. They even went so far as to blame me for logging into a fake Poloniex website. I am going to offer this information on as many forums that I can involving Poloniex and based on your responses I am considering a class action lawsuit.

I am prepared to offer up Poloniex attorney information. Just trying to determine my next steps. They do not reply for tickets.

Lost my coin during withdrawals even if the transaction is complete and address is correct. Do not trade on it because during withdrawal they have this huge technical error or fraud website. I made the mistake of not doing my due diligence on poloniex. I signed up using their exhaustive verification process and never received any confirmations after submitting quite personal information.

I also subsequently submitted support ticket regarding the matter with no response as well. Hopefully the information disappeared into the ether, but I remain very suspicious. I have been trying to get verified for over a month.

Suddenly, they locked my account for no reason. Definetly a big big scam. Fortunately they stole from me just 12 euros. It was the test money so indeed was a test they did not passed. An entry in the Poloniex Financial Statement — Complete. However, digital assets do not reach the goal. The cryptocurrency is not transferred.

In that way, my currency was taken over. Ticket is still not resolved. Poloniex support is not working the problem not resolving. The core of poloniex business is deception of customers. Let everyone know what Poloniex is! Good tidings, dear users. Many of you heard about one of the most active crypto exchanges in the world… Poloniex I mean. It is where my story begins…. I am a Poloniex user, a legacy one with two factor authentication enabled. On 27 May, two weeks before deadline my account had been frozen.

I wish to point out that it was an official statement;. When I knew my account had been frozen I had no choice. Doing so requires users to verify their identity. Additionally, a higher level of verification results in higher withdrawal limits.

Poloniex is no different in this regard, even though a lot of users are complaining right now. It does not appear to be linked to individual user verification levels, though. More specifically, there are a lot of complaints about withdrawals getting stuck. Other users can request a withdrawal and get the funds in less than an hour. It is unclear what is going on exactly. More specifically, there is no method to the madness of withdrawal issues whatsoever.

In some cases, people are waiting for their funds for over a week now. That is unacceptable, regardless of the reasoning behind it. From personal experience, there are no issues with Poloniex withdrawals whatsoever. However, the mounting number of complaints hint at an underlying issue which needs to be investigated. There is no reason not to process withdrawals days after they were initiated.

Some people speculate Poloniex is preparing for a massive exit scam. That seems rather unlikely, although they would not be the first company to pull such a stunt. The MintPal debacle started in a similar fashion. Unfortunately, things have been looking pretty bad for Poloniex lately. Not too long ago, the exchange suffered from multiple outages in quick succession.