Cashing out card rewards? Wells Fargo customers can do it at the ATM



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You have successfully signed up for your selected newsletter s - please keep an eye on your mailbox, we're movin' in! Making matters worse, Carroll says, neither the teller nor the manager apologized for the way they treated her. She called Wells Fargo's corporate office but didn't feel reassured by what she described as vague comments about training.

He and Carroll say they hope the lawsuit might force change. We use cookies to collect and analyze information on site performance and usage, and to enhance and customize content and advertisements.

By clicking 'X' or continuing to use the site, you agree to allow cookies to be placed. To find out more, visit our cookies policy and our privacy policy. Or sign in with a social account: Brittany Shammas July 25, 9: If you like this story, consider signing up for our email newsletters.

By providing customers the ability to redeem rewards for cash or account credit directly at the ATM, we've made it more convenient for them to feel truly rewarded for doing business with Wells Fargo. Wells Fargo has a long history of ATM innovation, the release said. Also that year, the company announced that its customers had conducted 1 billion paperless transactions at its ATMs.

How 20th century banking systems fail the 21st century bank customer. Windows 10 migration for ATMs: The clock is ticking. The Future of Fintech Video Series: The ATM industry in ATM Marketplace top 10 features of How digital signage can enhance the bank customer experience. Finally, two hours after walking through the bank's doors, Monroe got her cash. It's not exactly an unusual experience for black Wells Fargo customers.

Monroe, age 40, is the third South Floridian in recent months to sue the banking giant for racial discrimination. But after seeing a seemingly endless series of stories about police being called on black people for things as mundane as barbecuing, sitting at Starbucks, and banking, she decided to do something. She contacted Rodal after reading about an internationally publicized case of his that sounded strikingly familiar: A black woman claimed she had tried to cash a check at a Wells Fargo in Fort Lauderdale, only to have the tellers refuse and threaten to call police.

She provided two forms of identification to the teller — a young white woman. Monroe also endorsed the back of the paycheck. But after all of that, the teller told her the check could not be cashed. When pressed, the teller claimed she had called the business owner to confirm the check and was told it was fraudulent.

Monroe called her boss, Jacquez Tullis, who said he never got a call.